Windows User Support Specialist

Creative Capsule

  • Goa
  • Permanent
  • Full-time
  • 2 months ago
This position is primarily responsible for providing on-site computer and network support to office staff. You should have good problem-solving skills to troubleshoot computer, network, software, and hardware issues. The person should also have good communication skills and a willingness to learn.Responsibilities:IT Helpdesk
  • Investigate, diagnose and solve all computer hardware, software, and network faults in a timely and professional manner
  • Resolve all Helpdesk tickets within stipulated time
  • Record events and problems and their resolution in logs
  • Assign and install appropriate hardware / peripherals / license
  • Set up and configure new laptops and desktops
  • Work with vendors to resolve any IT related issues independently
  • Identify users' requirements and provide peripherals like keyboard, mouse, etc.
  • Preventive maintenance of devices (laptops, MacBooks etc.) including but not limited to OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, defragmentation
User Administration, Monitoring and Equipment provisioning
  • Create users and give appropriate rights independently
  • Install and update Windows software on user machines
  • Install and configure web servers on user machines like but not limited to IIS, MySQL MSSQL.
  • Configure/troubleshoot VPN connections on user machines
  • Monitor status of internal servers and service using tools and consoles
  • Monitor backups regularly and alert relevant team member when automatic backups fail
  • Keep the asset and inventory updated. Assign license as needed by the user
Technical Qualifications:
  • Experience in software, hardware, and network troubleshooting
  • Experience in configuring and troubleshooting Microsoft Windows and macOS operating systems
  • Working knowledge of Windows OS and related applications
  • Knowledge of fundamental concepts including DNS, networking basics, TCP/UDP protocols, IP routing, and containerization
  • Basics understanding of Microsoft Windows Server and Linux Server will be an added advantage
Personal Skills:
  • Ability to remain calm and professional when troubleshooting and resolving support issues
  • Ability to adjust tasks and schedules to adapt to changing priorities
  • Enjoys working with people
  • Strong work ethic, personal accountability, and dependability
  • Capable of working well under pressure
Education and Work Experience:
  • This individual should possess a graduate degree in computer-related field with over 2 years of experience in User Administration and Helpdesk
  • Hardware and networking certification is preferred but not required

Creative Capsule