JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience . High school diploma or GED 1 year experience in the housekeeping or related professional area. OR . 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets . Ensures knowledge and understanding of OSHA regulations are up to date. . Oversees all lost and found procedures. . Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. . Inventories stock to ensure adequate supplies. . Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. . Works effectively with the Engineering department on guest room maintenance needs. . Understands and complies with loss prevention policies and procedures. . Ensures all employees have proper supplies, equipment and uniforms. . Assists in supervising an effective inspection program for all guestrooms and public space. . Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. . Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. . Observes service behaviors of employees and provides feedback to individuals continuously strives to improve service performance. Ensuring Exceptional Customer Service . Handles guest problems and complaints seeking assistance from supervisor as necessary. . Assists in the review of comment cards and guest satisfaction results with employees. . Sets a positive example for guest relations. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
