Application Support Engineer

Bangalore, Karnataka
Permanent
Full-time

22 days ago

Description :Application Support EngineerLet’s be unstoppable together!Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more atWhat will you be doing?

L3 & L2 Issues for US/EMEA and APAC - Unify based Applications.
Application related issues debugging and resolution.
Replicate issues & escalate to engineering on issues & defects/enhancements.
WAS/WEB/Unify installations, upgrades and migrations.
Patches deployment, restatement support.
Application (WAS/WEB/Unify) related changes implementation.
Automation of monitoring and operational tasks.
Identify and address trends in issues (recurring or global issues)
Capacity management

Job Responsibilities

Installation, configuration, administration and troubleshooting issues with WebSphere/WebLogic/JBoss Application Servers..
Manage and support industry-leading Applications or BI tools deployed on WebSphere/WebLogic/JBoss in production environments.
Perform installation, configuration, and administration of WebSphere/WebLogic/JBoss Application Servers to ensure optimal performance.
Understanding and debugging of WEB/JAVA applications, different logging, dealing with performance issues, development and QA support, migration support
Ensure adherence to support processes, best practices, and SLA requirements for all application support activities.
Provide proactive troubleshooting and resolution of application issues, including debugging and performance optimization.
Collaborate with development and QA teams for deployment, migration, and release management of enterprise applications.
Perform regular health checks and implement automation scripts for routine maintenance tasks using UNIX/Shell or batch scripting.
Experience with WebSphere Integrated Solutions Console and wsadmin scripting for automation
Manage user access and security configurations, including integration with Active Directory (AD) on Windows/Linux environments.
Offer 24x7 production support with flexibility to work in UK and USA shifts, ensuring high availability of critical applications.
Document operational procedures, incident resolutions, and configuration changes for knowledge sharing and compliance.
Communicate effectively with stakeholders, providing timely updates and clear documentation of issues and resolutions.
Demonstrate strong problem-solving skills and a proactive attitude for learning new applications and technologies.
Participate in capacity planning, performance tuning, and scalability assessments for enterprise applications.
Coordinate with platform engineering teams to track and resolve client issues promptly and efficiently.
Utilize AI-driven monitoring tools and anomaly detection systems to enhance application performance and reliability.
Support continuous improvement initiatives by integrating AI-based automation for incident management and root cause analysis.

Circana BehaviorsAs well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent, always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone

Location: This position can be located in the following area(s): BangaloreProspective candidates may be asked to consent to background checks (in accordance with local legislation and our ) Your current employer will not be contacted without your permission.

Circana

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