Company Description Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of NCT of Delhi. It distributes electricity to a population of 7 million across an area of 510 sq km in North and North West Delhi with a peak load of 1967 MW. Tata Power-DDL has implemented power distribution reforms, reducing Aggregate Technical & Commercial losses from 53% to 8.48%. The company is involved in projects such as Smart Metering, Home Automation, Smart Grid, Electric Charging Stations, and Solar Rooftop Net Metering. It also provides technical and management support through consultancy assignments in India and abroad. Role Description This is a full-time on-site role for a Customer Service Specialist located in New Delhi. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service and experience. Qualifications Customer Support, Customer Satisfaction, and Customer Service skills Phone Etiquette and Communication skills Experience in handling customer inquiries and resolving issues Ability to multitask and prioritize tasks Strong problem-solving and decision-making abilities Excellent interpersonal and communication skills Attention to detail and accuracy Ability to work well in a team Experience in the power industry or related field is a plus Bachelor's degree in a relevant discipline is preferred