Senior Network Operations Specialist
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- Noida, Uttar Pradesh
- Permanent
- Full-time
- Monitor network and infrastructure health using NMS tools (SNMP, Thousand Eyes, Kentik)
- Perform alert triage, event correlation, and escalation following runbooks
- Troubleshoot routing, switching, firewall, and WAN issues using CLI
- Support Juniper and Aruba switching environments
- Monitor firewall and IDS activity and escalate suspicious traffic
- Support SD WAN (Silver Peak / Verizon managed), Megaport, and cloud connectivity
- Perform device onboarding, IPAM updates, and CMDB maintenance
- Execute standard changes and maintenance activities
- Validate configuration backups, patches, and vulnerability remediation
- Maintain ticket documentation and incident communication
- Create and update operational runbooks
- Participate in or lead major incidents (Senior role)
- Coordinate with vendors and service providers
- Firewall rule implementation, VPN, Global Connect, troubleshooting, and software upgrades.
- Create new VPNs for new client requirements
- Ability to take initiative to communicate, interact, and collaborate with others to ensure that all aspects of a task are addressed
- Assist in Change and Incident management
- Work with technical and business units across the organization as an operational reference point, offering advice, support, and guidance on network issues
- Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints
- Own Juniper and Aruba switching platforms in operations
- Support ClearPass, IPAM, and Megaport connectivity
- Validate patching, vulnerability findings, and security posture impacts
- Ensure UPS power dependencies are monitored and understood