Hospital front Desk Manager

• Must possess customer service expertise to ensure every visitor experiences a warm and professional welcome at the front desk. (Mandatory skill)
• Proven ability in front desk operations to maintain seamless service and operational efficiency for all administrative tasks. (Mandatory skill)
• Team leadership skills to guide, motivate, and manage the front desk team for optimal performance. (Mandatory skill)
• Effective problem-solving skills to quickly identify and resolve issues impacting the front desk or client satisfaction.
• Strong conflict resolution capabilities to handle any disputes calmly and effectively, ensuring customer trust and satisfaction.
• Excellent communication skills to interact professionally with clients, team members, and hospital staff.
• Experience in staff scheduling to ensure the front desk is appropriately staffed at all times for efficient operations.
• Proficient in guest relations, maintaining positive experiences for every visitor throughout their time at the hospital.

• Oversee the daily operations of the front desk to maintain professional and welcoming service.
• Manage, train, and support front desk staff, ensuring adherence to hospital protocols and customer service standards.
• Coordinate staff scheduling to ensure adequate coverage during all operational hours.
• Handle inquiries, complaints, and emergencies professionally and courteously.
• Liaise with other hospital departments to facilitate seamless service and information flow.
• Maintain a clean and organized front desk environment to enhance visitor experience and operational efficiency.
• Report regularly to senior management on front desk and guest service activities and metrics.
• Implement patient feedback and surveys to continuously improve front desk operations.

Expertia AI Technologies