Deputy Manager - Supply Chain Managment
- Mumbai, Maharashtra
- Permanent
- Full-time
- Lead continuous improvement initiatives using Practical Process Improvement (PPI) principles to drive annual efficiency.
- Manage the order pipeline with suppliers to meet customer requested dates and address concerns.
- Prioritize meetings with customers and suppliers to achieve operational metrics, such as stock availability and timely delivery.
- Ensure customer complaints are resolved efficiently and within agreed timescales.
- Implement customer orders within 24 hours from receipt of SAP Quote.
- Timely processing of customer orders including follow up with all stakeholders & customer to clear order for further processing
- Own the customer orders from receipt to fulfilment for resolving challenges in its execution.
- Ability to communicate openly with customer and other stakeholders from order acknowledgement to shipment acceptance as well as inter functional communication.
- Sound understanding of commercial documentation such as Letter of Credit, Bank guarantees, Inco-terms etc to help customer fulfil the obligations for timely order execution.
- Good customer relationship management and other customer centric initiatives Understanding of Advance license opening and registering contract of PAC.
- Understanding of business processes and revenue cycle with drive to meet the business goals in challenging environment.
- Regular reviews of backlog orders, share updates with commercial teams and customers to maximizing revenue.
- Understand customer needs and develop plans to address them.
- Ensure customer complaint are being updated accordingly.
- Coordinate sourcing and the Procure to Pay process, ensuring timely delivery of products and services.
- Maintain robust business relationships with vendors and periodically review supplier agreements.
- Monitor open purchase orders, stock levels, and initiate actions to improve delivery and quality.
- Generate year-on-year sourcing savings through innovative collaborations with end-users.
- Implement systems and processes for effective inventory control, ensuring product availability to meet customer demand.
- Optimize inventory levels and handle supply chain to balance order fulfillment with service, delivery, and stock performance.
- Identify and resolve supply chain constraints, facilitating quick decision-making.
- Focus on customer service to achieve high Customer Happiness Survey Scores.
- Develop and implement corrective and preventive actions for customer complaints.
- Provide critical metric reporting on supply chain costs and customer service performance.
- Master’s degree in any field; Engineering or MBA is an added advantage.
- Minimum of 5-7 years of relevant experience, meeting the required skills and abilities.