Operations Manager (Recruitment)
VDart
- Tamil Nadu
- Permanent
- Full-time
Location: Trichy, Tamil Nadu
Experience: 5–8 years
Type: Fulltime
Shift: EST (Night Shift)
Industry: Recruitment / Staffing / Shared Services
About the Role:
We are hiring an Operations Manager (Recruitment) to lead and streamline our recruitment operations infrastructure. This role is pivotal in ensuring that all recruitment tools and support systems are effectively managed, optimized, and aligned with organizational goals. The ideal candidate will have a strong process mindset, be comfortable with tools and reporting, and bring a passion for operational efficiency and governance.
Key Responsibilities:
Tool Management & Governance
Oversee access, license allocation, renewals, and usage tracking for platforms such as Ceipal, LinkedIn, Monster, Dice, CareerBuilder, and Naukri.Conduct regular audits and usage reviews to ensure compliance and maximize ROI on recruitment tools.Maintain detailed documentation and SOPs for tool access, usage policies, and support workflows.Operations Oversight
Manage support ticket queues, resolve tool-related issues, and coordinate with internal stakeholders and external vendors for escalations.Track and report operational KPIs including ticket resolution times, license utilization, and user satisfaction.Drive process standardization and help develop frameworks for consistent service delivery.Reporting & Analytics
Create and manage dashboards and reports using Excel, Google Sheets, or Power BI to support decision-making and monitor tool performance.Deliver weekly and monthly operational reports to leadership, highlighting key insights and action items.Process Improvement & Support
Identify inefficiencies, recommend process improvements, and help implement solutions to enhance operational performance.Work closely with recruitment and support teams to ensure smooth coordination and timely resolution of issues.Required Skills & Experience:
5–8 years in operations, delivery support, recruitment operations, shared services, or BPO support functions.Proficient in tools like MS Excel, Google Sheets; familiarity with Power BI, CRMs or ATS (e.g., Ceipal) is a strong plus.Strong understanding of SLAs, ticket management, audits, and internal compliance processes.Excellent communication skills to interact with internal teams and external vendors.Demonstrated ability to take initiative, manage multiple priorities, and deliver in a fast-paced environment.Good to Have:
Prior experience in a staffing firm, recruitment back-office, or tool admin function.Exposure to job portals, sourcing workflows, or recruiter enablement.Experience coordinating with tool vendors and onboarding new platforms.