DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)SAP (APPS)-SAP Basis System Administration-SAP Basis Hana AdministrationQualificationB-TechJob Description (Posting).1. Experience in Leading a team of 20+ basis team.2. Work with team to manage and maintain SAP application, infrastructure and HANA/Sybase Database 3. Managing the end to end SAP basis operations and the Project/application life cycle management activities (Patching, SPS upgrades, version upgrades, migrations, etc.). (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
