Business Analyst (Non-IT)Job Description:Key AccountabilitiesSupports the planning process for programs and projects, manages project deliverables and ensures accurate and timely reporting.Lead and manage small standalone transition projects and engagements.Works together with the Transition Essential Experience and Job Requirements Lead on a portfolio of projects and leads administrative tasks such as reporting, process capturing, preparing for FTE onboarding and monitoring the knowledge transfer.Ensures the accuracy and completeness of data collection and reporting.Track progress of all transition deliverables and co-ordinate delivery dates.Application of tools & processes – Comply with the GBS project standards in methodology and toolkit; promote within the team the appropriate tools and processes for planning, risk management and scheduling.Support transition related travel administration tasks and arrangements.Track progress of transition deliverablesLeads due diligence and process discovery activities and deliverables for transition projects.Supports in drafting 'as is' functional process flowcharts and works together with the receiving operational teams and the business to transform into a workable 'to be' scenario.Supports the operational teams in delivering standard operating procedures and leads the documentation of signed off SOP's and work aids on the knowledge management platform and liaises with the BPM team for ARIS updates.Essential EducationBachelor's degree required.Essential Experience and Job RequirementsA minimum of 8 to 12 years total experience with a minimum of 4 to 6 years of relevant Project/Program Mgmt. support experienceSignificant experience with working in a shared services or business process outsourcing environment, ideally in Procurement, Finance, Customer Services or HR servicesStrong functional business acumenProven analytical and numerical skills, and experience of complex data handling and visualization techniques.Advanced knowledge of MS products including O365 based Project Online, SharePoint, PowerBI or other analytics tools.Experience in process workflow design and architecture and relevant tools.Self-starter and ability to work effectively under minimal supervision.Flexibility to assist multiple teams and leading dynamic workload.Ability to work independently and self-direct workload.Capable of handling confidential mattersProven multi-tasking ability and prioritization skills.Excellent analytical, organizational and presentation skillsExcellent verbal and written communication skillsBroad operational experience with background in customer-facing roles; knowledge of other functions and the associated links to own function are preferable.Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues with groups and teamsDesirable criteriaKnowledge of Transition Management processFamiliarity with Project Management methodology and best practicesFamiliarity with Continuous Improvement MethodologiesInterested can contact 9082169379 OR email resume to deepa@mmcindia.biz
