DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)DWP-UMC-MESSAGING SERVICESQualificationB-TechJob Description (Posting).Add users and groups. Assign licenses. Manage most users properties. Create and manage user views. Update password expiration policies. Manage service requests. Monitor service health. Configuring, administering, and troubleshooting the network infrastructure. Managing, securing, and troubleshooting servers and client computers. Configuring, managing, securing, and troubleshooting active directory organizational units and group policy. Configuring, securing, and troubleshooting remote access. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
