L2 Systems Administrator - (Linux + VMware)
Kyndryl
- Hyderabad, Telangana
- Permanent
- Full-time
- Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMWare, OpenStack and backup & archival.
- Perform Incident management, Problem management and capacity management tasks.
- Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning.
- Maintain and contribute to Standard Operating Procedures for common operational tasks.
- Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis.
- Storage, Backup, DR, Availability Management.
- Scripting and Automating tasks and processes.
- Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential and various other backups.
- Responsible for Service request management, Incident Management, Change.
- Management and problem resolution for all critical incidents.
- Be the focal point while leading a Major incident up to & including interacting with Sr.
- IT Leadership as needed to help expedite incident resolution.
- Provide support and participate in the CAB and change control process.
- Provide appropriate inputs to the Problem management process, RCA preparation.
- Drive timely resolution of service requests, incidents and periodically communicate status.
- Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes.
- Assist in integrating processes into Service management tools (BMC ITSM).
- Identify and recommend improvements to existing processes.
- Notify, escalate and communicate to senior management on status of critical service requests, major incidents and changes as necessary.
- Experience in OS platforms (windows, Linux, centos, ubuntu etc.,).
- Experience in Cloud technologies (VMWARE suite) and open stack.
- Hands on experience in ticketing and monitoring systems (Ex BMC suite- ITSM, TSSA, REMEDY etc.,).
- Hand on experience in any one Data base technology (Oracle, Postgres, MySQL, Cassandra etc.,)
- Ability to prioritize and multitask.
- Excellent communication and interpersonal skills.