Senior Manager-Credit & Collections Team Manager
- Ahmedabad, Gujarat
- Permanent
- Full-time
There will be a close relationship with the Global Process Owner/leaders and Local Markets The incumbent will take a leadership role to enable this achievement through application of best practice in sustainable continuous improvement, working collaboratively with Finops functions globally, Finance Business Partners and the wider FSSC organization.
The incumbent's people, personal and operational leadership skills will be of a very high standard. Past achievements will clearly demonstrate a capability to Manage a team (of 30+ team members) in world class transactional processing and business partner excellence. The incumbent's people, personal and operational leadership skills will be of a very high standard.Key Functional accountabilitiesOperational Planning, operations and service - Working closely with Global Process lead and other key stakeholders.
- Ensure the achievement of financial objectives set for the year for overall process and by key stakeholder partner.
- Be accountable for the end-to-end finance process for eg , including controls functions.
- Implement and drive quality standard frameworks and ensure that high levels of quality accounting are maintained, including alignment with global best practices.
- To deliver daily, weekly and monthly reporting, internal to Finance Operations as well as for Business Partners.
- Oversee the performance of Collections and provide strategic guidance to the team, ensuring the efficient execution of daily operations.
- Driving effectiveness of Collections Outbond calling. Implementing strategies and best practices to ensure that our outbound calls are more efficient and productive
- Participate in and manage Projects wherever appropriate.Customer Satisfaction
- Build and maintain strong relationships with all key stakeholders.
- Adopt a proactive approach for issue resolution and to prevent problems from arising in the future.
- Align service delivery to changing needs and ensure effective customer and stakeholder management.
- Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures being in place and ensuring that they deliver on customer specific strategies.Leadership & Teamwork - Responsible for business planning for the management of the CTC Team process and staff.
- Establishing, with the team, the key deliverables and ensuring that the team can deliver against these.
- Responsible to recruit, coach, develop and performance management the team towards a high performance team.
- Responsible for succession plans for the team.
- As a key member of the Finops wider leadership team ensure involvement in driving the successes of the company.
- The ability to work within a team environment towards the achievement of pre-defined objectives with a focus on:
- Collections
- Service levels
- Month-end, half-year and year-end period closures
- Balance sheet reconciliations.
- Adherence to Treasury Policies, SOX, Internal Audit, External Audit and Key control questionnaires.
- Work with other team members to ensure all team issues are resolved.Core competencies, knowledge and experience:
- System & Process Transformation
- Business Partnering
- Governance Management
- Process & Performance Analytics
- Outstanding problem solving skills
- Stakeholder management and ability to deal with different stakeholder types
- Exceptional communication skills including coordination skills, presentation, oral and written communication skills
- Proactive attitude
- Team player
- SAP working experience
- SSC experience
- Abilities to deal within a multicultural environment
- Degree in Business Administration/Economics/Finance
- 10+ years' experience in Order to Cash, Collections, AR Management
- Proven knowledge and experience in Agile methodology is an advantage