Senior Engineer - Cloud & Infra Management

Hyderabad, Telangana Chennai, Tamil Nadu
Permanent
Full-time

10 days ago

Job Description:Apple Mac, Technical Support Engineer – Job DescriptionJob Description•Act as a single point of contact for walk-in, phone calls and emails from internal/external employees/ end customers regarding IT issues and queries.•Receiving, logging and managing calls from customers via telephone and email.•Responsible for handling Incident queues, ensure that response and resolution SLA are met as per the SLAs agreed with the customer.•Escalate unresolved calls to the appropriate support groups.•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner•To maintain a high degree of customer service for all support queries and adhere to all service management principles.•Providing Deskside support including IT asset management.•Collaborating with external IT vendors to resolve users hardware issues.•The role is 24*7 rotational with night shifts in the alternate monthExperience•Knowledge and working experience in any Incident management tool.•4-6 years of hands on experience in trouble shooting Windows and MAC machines in enterprise.•4-years of experience in supporting users through phone / remote session.•4-years of Experience in SD team and phone support.•4 years of experience in an MNC supporting minimum 5000 Users•Work with Senior Management •Work with vendor to resolve issues •Good DNS knowledge.•Good DHCP knowledge.•Good Active Directory knowledge.•Good O365 / M365 knowledge•Creating user accounts, reset passwords, unlock account etc. in AD•Creating security /distribution groups.•Basic Knowledge about Proxy server.•Basic Knowledge about IP address, VLAN.•Troubleshooting VPN client.•Troubleshooting of MAC OS and Windows OS•Good understanding and hand on experience of JAMF•Troubleshooting Outlook and other software installations.•Strong knowledge of Microsoft based operating systems.•Basic knowledge in Antivirus software.•Trouble shooting IE, Chrome, Mozilla and other browsers.•Wireless Concept and troubleshooting wireless issues.Certification: •Apple MAC certified Engineer (preferred)Location: Hyderabad / ChennaiSkills:Mandatory Skills : Troubleshooting,Asset Management,Endpoin
Good to Have Skills : IFSR-EUCAbout Company:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

LTIMindtree

Apply Now