Package - 3.8 LPA + 20K VARIABLE. To manage incoming & outgoing calls (~75-90/day) / chats (~150-175/day) / emails (~40-50 emails/day) professionally, resolve learners' queries, generate leads on calls/chats, and onboard enrolled learners.- Provide accurate, valid, and complete information by using the right methods/tools; & resolve all types of queries- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem- Providing appropriate solutions and alternatives within the time limits and following up to ensure the resolution- Identify and assess learners' needs to achieve satisfaction- Generate referral leads- Meet personal/team sales targets and chat/call-handling quotas- Keep records of learner interactions, process customer accounts and file documents- Raising "Requests" to cross-functional teams and following up to resolve the issues within TAT- Follow calling procedures, guidelines, and policies. Maintain call quality by adhering to all quality audit parameters- Go the extra mile to enhance the learner experience- Maintain chat/call quality by adhering to all quality audit parameters- Flexible for the shift timing (24-7)- Work from the office (6 days a week) (ref:updazz.com)