Service Desk Engineer

Noida, Uttar Pradesh
Permanent
Full-time

15 days ago

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who:

Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.

Job Description:Join Pitney Bowes as Service Desk EngineerYears of experience: 3-5 yearLocation – NoidaAbout the jobWe are looking for a Service Desk Analyst (L1) to join our End User Computing team. As a frontline support technician, you will be responsible for resolving common incidents, fulfilling service requests, and ensuring accurate ticket logging and triage. You will support PB employees via phone, email, and chat, and collaborate with L2 teams to ensure timely resolution of technical issues.QualificationsBachelor’s degree or equivalent experience3-5 years in IT service desk or equivalent internships with strong aptitudeExcellent customer communication skills in English (French and German are a plus)Strong structured troubleshooting and documentation hygiene in ITSMFamiliarity with Microsoft 365 (Outlook, Teams, OneDrive), Windows 10/11, Entra /Azure ADBasic knowledge of Intune/Endpoint Manager, VPN/Zscaler, RingCentralExposure to Jira Service Management preferred Excellent oral and written communication skillsResponsibilitiesAnswer and resolve/triage L1 contacts within SLA; log all details in ITSMTroubleshoot endpoint, identity, messaging, VPN, collaboration, and printing issuesUse and contribute to Knowledge Base (KCS-aligned); follow SOPs and runbooksPerform secure identity verification before account actionsExecute password/MFA resets; assist with device enrollment via IntuneProvide remote assistance (Quick Assist/Intune) and document stepsEscalate per matrix to EUC, Network/NOC, Messaging, and App L2 teamsParticipate in P1 bridges when required; handover notes at shift endMaintain data privacy per PB policy; ensure call recording complianceAbout Pitney Bowes:Pitney Bowes (NYSE:PBI) is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. For additional information visit Pitney Bowes atWe will:

Provide the will: opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally ( )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.All interested individuals must apply online.

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