Lead Administrator - L1

Pune, Maharashtra
Permanent
Full-time

1 month ago

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionNexThink AdministratorCBR - 130KPune or NoidaHybrid as per Wipro PolicyBand B3 7 + years3-8 Years - Desktop/Server support, System Administration 4 + years of experience in Nexthink͏Role & ResponsibilitiesDescribe the Challenges, KeyResult Areas, Decisions he canmake, Team Size, Future growthin our organization.Give the Project/AccountDescription, wherever possible,else describe the activitiesscheduled in theProject/Account.Mandatorily specify thedomain/technology areas thecandidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) • Proactively analyse the Nexthink environment for the issues/impediments • Create a Case Study for the client presentation and Implementation later • Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer • Ability to create a category, investigation and perform Remote Actions using Nexthink • Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist • Create SOPs and KB articles • Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies • Create scripts in powershell for Nexthink Act modules (Optional). • Review Nexthink Engineering/Deployment project plan and progressRequired Candidate Profile(Job Requirements/Descriptions)[Mandatory to specify whatDomains/technologyareas/skills/projects thecandidate should have workedon.What Knowledge of job,Market/Industry knowledge hemust possess.Specify the required skill levelshe must possess w.r.tCommunication, TeamManagement, BusinessDevelopment. Etc.Describe in detail what hiscurrent role should have been inhis current organization.] Profile: · Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid - On Premise or Cloud -SaaS) · Strong knowledge in Win 7 / Win 8 / windows 10 Operating System · Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management · Basic Knowledge of Intune and SCCM deployment · Ability to read logs · Good Customer orientation and coordination skills · Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. · Basic knowledge of Active Directory and Windows Servers · Basic understanding of networking concepts · Good Working knowledge in PowerShell scripting · Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified2. Nexthink IT Support Module Certification - Mandatory 3. Nexthink IT Admin Module Certification - MandatoryEducation: 1. B.Sc, B.Tech or any Graduate with relevant experience͏Team Management

Resourcing

Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management

Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation

͏Deliver No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations͏Mandatory Skills: UxM - NexThink .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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