Job Requisition ID #25WD91226Position OverviewIn the role of Cybersecurity Operations Manager, you will be responsible for overseeing the full spectrum of security alert triage across Autodesk’s global infrastructure. Your primary objective is to ensure that all Tier 1 alerts are promptly actioned and resolved while efficiently routing more complex issues to seasoned security analysts. You will manage a team that includes both internal staff and vendor personnel, and you'll work collaboratively with our Detections and Monitoring groups to fine-tune alert configurations and drive automation initiatives. Your expertise in managing alerts across on-premises systems and cloud platforms (Azure, AWS, and GCP) will be vital in maintaining a robust, responsive security posture.ResponsibilitiesAlert Management & Triage: Oversee and streamline the alert triage process, ensuring all Tier 1 alerts are promptly acknowledged, investigated, and resolved. Ensure that higher complexity alerts are escalated to more seasoned analysts for in-depth investigationTeam Coordination: Lead a mixed team of full-time employees and vendor staff, ensuring optimal coverage and efficient operations within the alert queuesProvide mentorship, operational guidance, and continuous training to team membersProcess Optimization: Collaborate with Detections and Monitoring teams to tune alert thresholds, reduce false positives, and eliminate noise. Identify which alerts are suitable for automation and partner with engineering teams to develop and deploy automated solutionsMulti-Cloud Alert Management: Manage and maintain situational awareness of alerts coming from diverse environments including on-premises, Azure, AWS, and GCP infrastructures. Ensure consistent triage standards are applied across all platformsOperational Reporting & Improvement: Develop and maintain metrics to evaluate alert handling performance. Produce regular status reports to drive continuous improvement in triage processesCollaboration & Communication: Serve as a critical communication bridge between frontline security operations and higher-level incident response teams. Ensure clear, timely, and accurate documentation and communication of triage activities and incident escalationsMinimum QualificationsExperience: Minimum of 5+ years in security operations or incident response, with at least 2 years in a supervisory or management role overseeing alert triage or a similar SOC functionTechnical Skills:Strong command of SIEM platforms, especially Splunk, with proven experience in configuring and optimizing alerting mechanismsSolid understanding of telemetry integration and alert correlation across varied data sources in both on-prem and cloud environmentsOperational Expertise:Demonstrated experience managing high-volume security alert environments, with the ability to make swift, informed decisions under pressureExpertise in developing and refining alert triage processes, reducing noise, and automating routine tasksSoft Skills:Exceptional leadership and communication skills; capable of effectively managing a mixed team of internal and vendor staffStrong analytical and problem-solving abilities to quickly assess and escalate security incidentsCloud Agnostic: Proven knowledge of and experience with managing security alerts across multiple cloud platforms, including Azure, AWS, and GCP#LI-PJ1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).
