Showroom Manager - Reliance Jewels

Darbhanga, Bihar
Permanent
Full-time

2 months ago

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

Darbhanga - Bihar

Key Responsibilities -

Plan retail KPIs for achieving AOP
Overlook achievement of GSS number and value targets, driving through store team
Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
Implementing SOPs for VM/ Marketing at stores.
Lead and manage the team effectively to ensure alignment with business objectives and high performance.
Ability to handle and resolve conflicts in a constructive manner.
Building culture of trust , integrity and respect in stores
Develop & provide opportunities to store employees through various step up programs
Develop functional capabilities in employees through appropriate training interventions
Adaption of driving sales through omni channel
TAT to be followed for customer complaints
Ensuring availability manpower for planned training programs

Key Performance Indicators -

%LFL Growth
% Walkin Target
% Increase in BER
Improve Diamond & Silver share in store
% conversion
Increase ABV
Mystery audit score

Functional Competencies -

Showroom Operations Effectiveness
Customer Orientation
Planning & Organizing

Behavioral Competencies -

Nurturing
Result Orientation
Growth Mindset
Communication & Rapport Building

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