Asst Mgr Specialist Function

• The role also covers a backup role of handling KPI reporting, Business Volume & Productivity Tracking for all functions under Cash Management Ops and tracking the same across SA countries for accurate completion.
• Responsible for implementation and adherence of the Group’s policies, procedure, service standards, performance measurements, staffing and operating expenses which support Cash Services units operating within the GBSs.
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.
• Ensure that the business manage / supported meets its obligations on the prevention of money laundering and business contingency under the Group Policy & Standard, and under local laws and regulations.
• Overseeing the GBS SDU activities in line with the SLA and monitor performance on key parameters such as TAT, Errors, Accuracy, Cost, etc.

• Collaborate with all internal teams to build a stronger relationship with internal functions.
• Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
• Manage all initiatives to get more fit and flexible in the way we work.
• Focus on proving that we are here for good.

• Support the end to end review & maintenance of Cost & Headcount related activities within Cash Operations
• Provide support to Head Specialist functions & Cash Products on any new product initiative or projects or implementation of any new regulation.
• Participate in /contribute to the roll out of any new platforms within Cash to manage workflows and cash flow rules
• Perform and validate data updates as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.
• Provide support to all other Domestic & Cross Border Cash Management Ops teams on any Cost, Head Count, Volume related activity.

• Lead through example and help build the appropriate culture and values.
• Set appropriate tone and expectations within the larger team and work in collaboration with risk and control partners.
• Assist teammates in daily operations and provide back-up support during absences
• Develop strong working relationships with all Operations units
• Escalate client issues to Unit Head, Cash COO, Product Management and Legal, as appropriate

• To Report on findings, exceptions and results from activities being carried out.
• To work with BRM team to assist on any operational risk related incidents / requirements

• To exercise a good oversight on the controls existing on the activities carried out in respect of PDC & Change Management initiatives that are running within CMO

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• CMO Function Heads, BRM team & CSG Managers, Head CMO
• IN COO, COO’s office
• TB Cash Products
• Legal & Compliance
• GBS Static Data Team
• GBS CLM Ops Team
• Head - Group Specialist Function

• Leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals.
• Overseeing the daily tasks / activity of the Specialist Function Cost desk and contribute towards meeting the team’s objectives.
• Primarily process within the TAT agreed in business SLA and other functions as requested by the Manager/ Head of Department. Monitor the SLA performance with GBS SDU and monitor essential KPI’s, metrics.
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
• Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
• Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
• Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
• Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties.
• Ensure that relevant delegation / approvals / authorization from Management team are held on record and wherever changes are required, the same are sought in advance of actual approvals.

• Achieve above set objectives against key metrics.
• Achieves the processing turnaround standards as stipulated by the respective business segments.
• Meeting productivity standards in terms of processing efficiency and accuracy of output.
• Contributing ideas for improvement on processes, A3’s, procedures, end-to-end processing, etc. to team management.
• Manage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group.

• UG degree

• MS Office (Powerpoint)
• Good Interpersonal and Communication Skills
• Sound knowledge of Cash Mgt Collection Products & Systems used for processing
• Service Delivery & Operations

Standard Chartered