Job Description 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Sales Planning & Operations Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc. Customer Acquisition/ Engagement Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts. Attend to customer complaints effectively, escalating critical cases to Area Head as required. Operational Effectiveness Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance Self-Development & Internal Stakeholder Management Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets Portfolio & Risk Management Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms Ensure compliant sales operations and sound risk management in day-to-day operations. Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality 5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) NA 6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type (Max 80 Characters) Frequency Nature (Max 1325 Characters) Internal Area Head Credit Officer Other Support functions Weekly / Daily Daily Need Based/ Process Driven Business MIS, review on new market development, progress on objectives, client escalations Login & sanction approvals. Back-end/ systems support External Existing and Prospective customers Daily/ Need Based CRM & understanding the need of new products/ positioning changes 7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.
