DesignationCONSULTANTNo. of Positions1Experience4.5-8 YearsSkill (Primary)EIS-Storage-EMCQualificationB.E, B-TechJob Description (Posting).STORAGE JD hands-on experience on Build and Design is must on any combination (Minimum 2) on following storage. 1. Dell- EMC enterprise storge products2. Netapp Enterprise storage3. Pure storage Other design and build experience on enterprise CISCO and Brocade SAN switch is also required. Relevant Experience for E3: 12 to 15 Year E4: 16 years plusA troubleshooting skill on product is also desired. Audit experience based on OEM and industry best practices will also be plus.Documentation and presentation skills of solution design, High level and Low Level deign with storage product integration with all required data center technologies is a must have requirements. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
