Technical Trainer
Mancraft Consulting Pvt Ltd
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Develop and deliver training programs for L1 and L2 technical support personnel.
- Design engaging and interactive training materials, presentations, and hands-on exercises.
- Conduct regular training sessions on troubleshooting techniques for Mac OS, Windows, printers, desktops, and network-related issues.
- Ensure that training content is up to date with the latest industry trends and technological advancements
- Demonstrate a strong understanding of troubleshooting methods for Mac OS, Windows, printers, desktops, and network infrastructure.
- Provide guidance and mentorship to trainees on resolving complex technical issues effectively.
- Stay abreast of emerging technologies and best practices in technical support to continuously improve training content and delivery.
- Assess trainees' comprehension and proficiency through quizzes, practical assessments, and simulated scenarios.
- Provide constructive feedback and coaching to individuals to help them improve their technical skills and customer service abilities.
- Maintain accurate records of training sessions, attendance, and trainee performance evaluations.
- Generate reports on training effectiveness and identify areas for improvement.
- Collaborate with the Quality Assurance team to align training initiatives with quality standards and performance metrics.
- Work closely with Operations Managers to address training needs and ensure consistency in technical support delivery across teams.
- Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
- Proven experience as a technical trainer or in a similar role within a BPO environment.
- Strong expertise in troubleshooting Mac OS, Windows, printers, desktops, LAN, and WAN connectivity.
- Excellent communication and presentation skills with the ability to convey technical concepts clearly and concisely. (Must Have)
- Experience in remote desktop support tools and techniques.
- Ability to adapt to a fast-paced environment and multitask effectively.
- Passion for continuous learning and skill development