HR and Operations Manager

Princeton IT Services

  • Gudivada, Andhra Pradesh
  • Permanent
  • Full-time
  • 2 days ago
  • Apply easily
Job Title: HR and Operations ManagerWork Location: Gudivada, Andhra PradeshShift Timing: 6.00 PM to 3.30 AM ISTWebsiteJob Overview:We are seeking a proactive and people-focused HR and Operations Manager to oversee daily operations and drive employee engagement across the organization. This role combines strategic HR leadership with hands-on operational oversight to ensure smooth functioning of business processes, punctuality, and staff motivation. The ideal candidate will be a strong communicator and problem-solver with a passion for building high-performing teams and efficient workflows.Key Responsibilities:Human Resources Management
  • Motivate and engage staff to consistently deliver high-quality work.
  • Foster a positive workplace culture that promotes accountability, collaboration, and growth.
  • Monitor employee attendance and punctuality; implement corrective actions when necessary.
  • Support recruitment, onboarding, and training initiatives to build a skilled and committed workforce.
  • Address employee concerns and facilitate conflict resolution.
Operations Oversight
  • Ensure daily operations run smoothly across departments and teams.
  • Coordinate with team leads to manage workflow, resolve bottlenecks, and maintain service levels.
  • Implement and monitor operational policies and procedures for efficiency and compliance.
  • Identify areas for process improvement and lead initiatives to enhance productivity.
Reporting & Communication
  • Prepare and present regular reports to senior management on operational performance, staffing, and key issues.
  • Track and analyze metrics related to attendance, output, and team performance.
  • Communicate updates, expectations, and feedback clearly across all levels of the organization.
Qualifications:
  • Bachelor's degree in Business Administration, Human Resources, or related field .
  • 5+ years of experience in HR and/or operations management.
  • Strong leadership, interpersonal, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in HRIS systems, attendance tracking tools, and productivity software.
Preferred Skills:
  • Experience in a BPO or service-oriented industry.
  • Familiarity with labor laws and compliance standards.
  • Knowledge of employee engagement strategies and performance management frameworks.
Work Schedule:
  • Full-time, with flexibility to support extended hours or shift-based teams as needed.

Princeton IT Services