Job Role: Service ManagerFunction: After-Sales / Service OperationsRole ObjectiveThe Service Manager is responsible for managing end-to-end service centre operations, ensuring high customer satisfaction, efficient service delivery, team performance, and adherence to company SOPs and quality standards.Key ResponsibilitiesManage daily operations of the service center/workshopLead and supervise service technicians and advisors.Ensure timely diagnosis, repair, and resolution of EV two-wheeler issuesMonitor service KPIs such as TAT, repeat complaints, first-time fix, and productivityHandle customer escalations and ensure high CSATEnsure compliance with service processes, safety norms, and quality standardsCoordinate with spare parts, logistics, and central teamsMaintain accurate service records, job cards, and reportsConduct training and skill development for service staffEnsure adherence to warranty policies and claim processesRequired Skills & Experience4–8 years of experience in two-wheeler service operationsPrior experience as Service Manager / Workshop Manager / Team LeadExperience in EV service is highly preferredStrong knowledge of mechanical, electrical, and EV systemsGood leadership, communication, and problem-solving skillsProficient in DMS / service management systemsEducational QualificationDiploma / BE / BTech in Mechanical / Electrical / Automobile EngineeringKey CompetenciesTeam managementCustomer handlingProcess & compliance orientationAnalytical and reporting skillsSalary: ₹4.8 LPA (CTC) including 10% variable pay
