Salesforce Administrator

The Asia Group

New Delhi
Permanent
Full-time

23 days ago

Job DescriptionThe Asia Group ("TAG") is now accepting applications for a highly organized and service‑oriented Salesforce Administrator to join our Global Center of Excellence in Gurgaon ("TAG GCE"). Reporting to TAG GCE’s General Manager and working in close coordination with TAG’s DC‑based Managing Principal, Strategy and Business Development, the Salesforce Administrator will serve as TAG’s day‑to‑day owner of Salesforce operations, ensuring the platform reliably supports pipeline management, contracting, marketing, sales tracking, reporting, and user adoption across the firm.This position is offered as a full‑time position on site in Gurgaon and requires working shift hours aligned to U.S. Eastern Time. Candidates must be available and responsive during core overlap hours of 8:00 AM–12:00 PM U.S. Eastern Time each business day (evening hours in India). Additional working hours will be scheduled to meet business needs, with occasional flexibility for urgent priorities.TAG is a leading strategic and capital advisory firm that positions clients – ranging from Fortune 100 multinationals to innovative startups – for success in established and emerging markets across the Indo-Pacific region. Our diverse team possesses decades of government, private sector, and military experience with a work ethos that emphasizes teamwork, collegiality, creativity, entrepreneurialism, and mentorship.TAG’s Global Center of Excellence serves as the firm’s strategic hub in Gurgaon, leading firm‑wide efforts to identify, develop, and maintain the operational talent, corporate infrastructure, and service innovation needed to enable the firm’s ambitious growth agenda. TAG GCE staff work closely with TAG’s HQ, regional management, and global client servicing teams to support existing operational and client servicing initiatives as well as to identify and build new capabilities.Job Requirements

5+ years of experience as a Salesforce Administrator or in a closely related CRM operations role supporting sales pipeline, reporting, and user enablement.
Demonstrated experience managing CRM data quality at scale, including standardization, validation rules, and governance practices.
Strong ability to build Salesforce reports and dashboards, translate stakeholder needs into analytics outputs, and communicate insights clearly.
Advanced proficiency with Microsoft Excel (pivot tables, charts/graphs) and comfort preparing recurring executive‑ready reporting from Salesforce in MicrosoftPowerpoint.
Experience with user administration, roles/profiles/permission sets, and troubleshooting login/access issues.
Hands‑on experience configuring Salesforce (objects/fields, page layouts, record types, list views, validation rules) and maintaining clean, scalable setup.
Strong written and verbal English communication skills and the ability to train, support, and influence a wide range of stakeholders.
Excellent organizational skills, attention to detail, and ability to manage multiple concurrent priorities in a fast‑paced environment.
Comfort working across global teams and time zones, including consistent availability during U.S. Eastern Time overlap hours.

Preferred Qualifications (Nice to Have)

Salesforce Certified Administrator (ADM‑201) or equivalent certification (preferred).
Experience implementing automation using Salesforce Flow and supporting structured change management (sandbox testing, controlled releases).
Familiarity with data import/export tools (e.g., Data Loader), deduplication approaches, and backup/recovery best practices.
Experience supporting CRM processes that integrate with email/calendar tools and user onboarding materials.

Job Responsibilities

Pipeline Management & Data Hygiene: Own day‑to‑day pipeline and sales tracking in Salesforce, ensuring accuracy, completeness, and consistency across records; develop and maintain standards for data entry, required fields, and validation to improve downstream reporting reliability.
Reporting, Dashboards & Analytics: Build, maintain, and continuously improve Salesforce reports and dashboards for senior management, division leaders, and the marketing team; create weekly and monthly reporting packs for pipeline assessment and sales performance (Group and Division levels), including Excel pivot tables and visualizations when needed.
User Management, Access & Support:Administer Salesforce users, including onboarding/off boarding, profile and permission management, password/login troubleshooting, and license support; ensure appropriate access controls and role‑based visibility aligned with TAG needs.
Configuration & Continuous Improvement:Maintain and optimize Salesforce configuration (objects, fields, page layouts, record types, list views, validation rules, and approval processes) to support streamlined workflows, single points of entry, and accuracy checkpoints.
Automation & Workflow Enablement:Design and implement automation to improve pipeline management (e.g., Flow‑based enhancements, guided data entry, renewal/clone processes where appropriate), reduce manual work, and strengthen consistency in CRM operations.
Documentation & SOPs: Develop and maintain step‑by‑step Salesforce documentation, training manuals, job aids, and standardized procedures to streamline data entry and support consistent usage across teams.
Training & Adoption: Deliver Salesforce training for end users (in person and via webinar), including onboarding sessions for new hires and target freshers/micro‑trainings to improve platform adoption and compliance with TAG workflows.
Issue Resolution & Stakeholder Troubleshooting: Provide responsive end‑user support and troubleshoot CRM issues in partnership with leadership, sales teams, and operations; triage problems, identify root causes, and implement fixes or escalation paths as needed.
Data Imports, Integrity & Migration: Support data imports/exports, cleanup, deduplication, and (as needed) legacy data migration into Salesforce; follow best practices for testing changes and protecting data integrity.
Release & Upgrade Support: Assist with planning, testing, and rollout of Salesforce upgrades and enhancements; promote controlled change management practices (sandbox testing, stakeholder communication, and user readiness) to minimize disruption.
Marketing Database Enablement: Maintain and improve Salesforce marketing‑related data structures (campaign attribution support, contact/account hygiene, segmentation‑ready fields), partnering with marketing stakeholders with the company to ensure CRM data supports outreach and insights.
Contract Management Enablement:Maintain and improve Salesforce contract‑management data structures and workflows (e.g., contract intake capture, approval checkpoints, key dates/renewals, and repository hygiene for executed agreements), partnering closely with TAG’s global Contracts Manager, General Counsel, sales partners, and operation steam to ensure contract records are complete, searchable, and reportable.

Special Projects:Support firm leadership on CRM‑related initiatives such as new dashboards, workflow redesigns, automation opportunities, training programs, and Salesforce operations enhancements as TAG scales.

Job BenefitsWe value professionals who are proactive in exploring new ways to work smarter. Ideal candidates will be comfortable using artificial intelligence tools — or excited to learn how — to increase efficiency, enhance analysis or deliverables, and generate innovative solutions. Familiarity with generative AI platforms or a growth mindset toward emerging technologies is a plus.Remuneration will depend upon the candidate’s experience levels and in accordance with the overall TAG-India salary structure. TAG provides competitive health benefits and paid time off, with training opportunities available for its employees.TAG-India is an equal opportunity employer. We strongly encourage applications from qualified women and individuals from diverse backgrounds.This job description provides an overview of the responsibilities and expectations associated with the role. The scope of this role may evolve, and therefore, the job description may be modified as needed by the organisation. All interested candidates must apply via the application portal on our website. Due to the volume of applications received, responses from our recruiting team may be delayed. No phone calls or emails, please.

The Asia Group

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