Protect Support - System Engineer
Kyndryl
- Bangalore, Karnataka
- Permanent
- Full-time
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Skills:
- AWS
- Experience in production support team.
- Programming/scripting lang experience
- Node.js/ JavaScript
- Python/Java
- DB Experience: PostgreSQL/Oracle
- Web Server: Apache/Tomcat
- Web Server: Payara ++Advantage
- Domain Knowledge; Insurance or Products CDL
- Cloud Computing (AWS): Cloud-formation, CDK, Terraform & Jenkins
- Good Understanding or some hands-on experience in docker/Kubernetes
- Knowledge on Secret Key/API Key/Service Account management
- Good understanding of OS RHEL
- Creative Problem solving, Critical Thinking
- Incident, Change and Problem Management (ITIL)
- Awareness on SRE & DEVOPS principles
- Understanding of System Networking such as firewall, switches, DNS.
- Overall experience level required for this role would be 4-9 years.
- Knowledge and experience in AWS.
- Experience working in a support team (Production or Route to live/Quality Environments)
- Team member able to contribute to support ROTA.
- Should demonstrate ability to track and close open items (problem/incidents)
- Ability to drive the work – identify gaps and initiate remediation.
- Enthusiastic and driven with good communication. Should be able to hold discussions with Technical SME’s.
- Should have very strong OS based application support.
- Collaborate with colleagues within the team, cross-functional teams, vendors, and infrastructure to resolve/escalate incidents/problems ·
- Good understanding of Monitoring and Observability systems
- Experience in AWS for application engineering tasks, cloud services and tools thereof.
- Should have exposure developing automation scripts for process and service improvements.
- Very good communication and writing skills with strong analytical/problem solving skills.
- Publish knowledge articles for any new issues identified.
- Keep up to date with technology and system knowledge to improve resolution times.
- Identify the need for training and able to coach peers and team members on latest changes in application ·
- Ownership of issues and keep stakeholders informed of the progress.
- Generate daily/weekly/periodic reports relevant to services supported.
- Improve the services/ systems or products by recommending new automation tools and technologies wherever possible.