Front Office Manager (Hotel)
Factor Human Resources Pvt. Ltd.
- Ernakulam, Kerala
- Rs. 25,000 per month
- Permanent
- Full-time
- 4-6 years of experience in a similar role, preferably in the hotel industry
- Excellent customer service and communication skills
- Strong leadership and team management abilities
- Proven problem-solving and organizational skills
- Ability to handle multiple tasks and prioritize work effectively
- Attention to detail and accuracy in handling guest information
- Proficiency in time management and ability to meet deadlines
- Familiarity with hotel management software and technology
- Bachelor's degree in Hotel Management or a related field
- Manage the day-to-day operations of the front office department
- Ensure smooth check-in and check-out processes for guests
- Coordinate and supervise the activities of front desk staff
- Handle guest complaints and resolve issues promptly and efficiently
- Maintain high standards of customer service and guest satisfaction
- Train and develop front office staff to deliver exceptional service
- Monitor and maintain hotel occupancy levels and room availability
- Ensure compliance with hotel policies and procedures
- Collaborate with other departments to optimize guest experiences
- Prepare and analyze reports on front office operations and performance
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