- Opportunity within a company with a solid track record of performance- Flexible working options- Opportunity to make a positive impactOur client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.The JobRole OverviewWe are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers. Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.Key Responsibilities- Lead onboarding sessions for new customers via video calls, emails, and chat- Create personalized onboarding journeys based on user goals and behavior- Collaborate with Product and Customer Support teams to resolve user concerns- Monitor user activation metrics and identify areas for improvement- Deliver feedback to internal teams to enhance the onboarding experience- Contribute to help center content and onboarding documentationWhat We Offer- Competitive monthly salary: $3,800 - $4,500- Fully remote work with flexible hours- Access to wellness perks and team fitness incentives- Growth opportunities in a rapidly expanding digital brand- A supportive, health-conscious team environmentIdeal CandidateQualifications- 2+ years of experience in customer onboarding, customer success, or similar roles- Excellent communication and interpersonal skills- Tech-savvy and quick to learn new digital tools/platforms- Experience working remotely and independently Bonus : Experience in health, fitness, or wellness industries (ref:updazz.com)
