Billing Operations Analyst (CW)

• Join the Contingent Snowforce Team and be part of shaping the future of data while on assignment with ***!!
• This role presents an exciting opportunity to support *** as a Temporary Worker as they continue to scale and accelerate their growth.
• You'll get the opportunity to apply your expertise as a Temporary Worker. You'll be an essential contributor to our team, working in an environment that values innovation and fosters meaningful contributions from all collaborators.
• The Order Management Analyst will be responsible for managing and processing customer orders related to our consumption-based services. This role requires a strong understanding of usage-based billing, data analysis, and customer service.
• The ideal candidate will be detail-oriented, possess excellent problem-solving skills, and thrive in a fast-paced, evolving environment.

• Process and manage customer orders for consumption-based services, ensuring accuracy and efficiency.
• Monitor and track customer usage data to align with ordered consumption levels.
• Generate and manage orders based on predefined consumption tiers and overage policies.
• Handle order adjustments and modifications related to usage fluctuations.

• Analyze customer usage data to identify trends, discrepancies, and potential issues.
• Generate reports on order fulfillment, consumption patterns, and customer usage.
• Provide insights and recommendations to optimize order management processes based on data analysis.

• Respond to customer inquiries regarding order status, usage, and billing in a timely and professional manner.
• Provide clear and concise explanations of consumption-based billing and order policies.
• Resolve customer issues related to order discrepancies and usage disputes.
• Proactively communicate with customers regarding usage thresholds and potential overages.

• Maintain and update order management systems and databases.
• Identify and recommend improvements to order management processes and systems.
• Collaborate with IT and development teams to implement system enhancements.
• Assist in the testing and implementation of new order management tools and features.

• Collaborate with the billing team to ensure accurate and timely billing based on consumption data.
• Reconcile order data with billing records to identify and resolve discrepancies.
• Provide support for billing inquiries related to consumption-based orders.

• Ensure all order management activities comply with company policies and relevant regulations.
• Maintain accurate and up-to-date documentation of order management processes and procedures.

• Bachelor’s degree in finance or its equivalent.
• 3+ years of software/ SAAS experience in deal desk, order management, billing and accounts receivable experience preferred.
• Demonstrate high energy with the ability to remain flexible and change priorities in a challenging and fast paced environment.
• Eagerness to learn and take on challenges in a rapidly growing and dynamic
• environment.
• Salesforce CPQ experience required, and Workday Financial experience preferred
• Must be a team player and Self Starter

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