Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Key Applicant Requirements(Skills/Knowledge/Experience/Qualifications)Overall experience of 6-9 yearsPractical experience of Windows Server, SQL Server, IIS and networkingVery in-depth knowledge to troubleshoot the IIS related issuesAbility to debug and analyze windows, web server and application logsProficient knowledge on one or more scripting languagesKnowledge of any cloud platform is good to have (GCP preferred)General understanding of Web Application, Web Servers, Web TechnologiesUnderstanding of ITSM/ITIL (Incident/Problem Management) and ticketing systemsAbility to troubleshoot and resolve application issuesOpen to changes and innovation & continuously learn and adopt new skillsStrong investigative and problem-solving skillsBachelor’s degree in computer science or related disciplineKey position details(Responsibilities)Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applicationsIdentifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrencesDeployment of application releases, patches, requests, and customizationsUnderstand reliability metrics and enhance automation solutions for auto-healing and incident resolutionUnderstand and improve applications and plan for faster MTTD, MTTR, auto healingEffectively coordinate with other IT functions and with peers across locations working across different time zonesTriage issues with Windows Engineers, DBA, and Network EngineersPerform the daily activities and operations of application support teamCreate and update documentation as necessary to share new methods and knowledge around troubleshootingProvide technical direction and training to more junior Application Support EngineersCover 24x7 support function. 24x5 from office & 24xWeekend on-callGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .
