Travel Agent, Firstline - Mumbai

Mumbai, Maharashtra
Permanent
Full-time

23 days ago

Job Description:Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.Location: MumbaiJob Description:We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

Reporting to the Team Lead to achieve goals
Working in a state-of-the-art call center, as part of a dynamic customer support team
Managing high call volumes/email volumes and delivering exceptional quality services to our customers
Offering products such as flights, hotels, car rentals, and insurance.
24/7 according to schedule Rotational (Night shifts are included)

Requirements:

Should have at least one year of experience in a call center environment
Excellent written and verbal communication skills in English
Self-driven, proactive, and results-oriented
Good attention to detail
Well organized, persistent with multitasking skills
Competent quantitative skills (good in calculations)
Ability to manage change and work under pressure
Communicate and work closely with other departments to remain current on any updates

Preferred Requirements:

Travel Industry knowledge is a plus.
Exceptional customer service skills and sales abilities
Ability to multi-task and work in a fast-paced work environment.

Diversity disclaimerAt Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.#LI-BK1 #LI-OnsiteBenefits:What's in it for You?

Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges-covering counseling, or financial guidance, and more-to help maintain well-being and performance.
Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer.
Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
Meal Coupons: A tasty perk to fuel your workday-delicious meals or snacks on us!
Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off-literally.
Learning & Development (L&D) Sessions: Continued growth through curated upskilling sessions-boosting your skills and career progression.

Etraveli Group

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