SENIOR SPECIALIST

HCLTech

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 2 days ago
DesignationSENIOR SPECIALISTNo. of Positions1Skill (Primary)Cloud Services-Platform Engineering-NMS PlatformJob Description (Posting).About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visitSrAdmin-SolarwindsNCM,PowerShell,PythonJob Summary
The Sr. Administrator for Tools & Automation plays a crucial role in providing advanced technical support and troubleshooting within the organization. This position is essential for ensuring a seamless operational environment and maintaining a strong security posture, ultimately contributing to positive customer feedback and satisfaction.(1.) Key Responsibilities
1. Provide Advanced Technical Support And Troubleshooting For Solarwinds Ncm And Powershell, Ensuring Compliance With Quality Standards And Regulatory Requirements.2. Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Efficiently.3. Enhance Operational Efficiency By Managing And Updating The Knowledge Base, While Training And Coaching New Analysts To Foster Skill Development.4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.5. Drive Customer Satisfaction Through Effective First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, While Proactively Mitigating Potential Security Threats.Skill Requirements
1. Advanced Proficiency In Solarwinds Ncm And Powershell For System Administration And Automation.2. Strong Knowledge Of Python For Scripting And Automation Tasks.3. In-Depth Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.4. Familiarity With It Service Management Principles And Practices.Certification
1. Optional But Valuable Certifications: Solarwinds Certified Professional, Itil Foundation, Or Related Automation And Security Certifications.Skill Level 3 (Secondary Skill 1)Cloud Services-Platform Engineering-Reporting & AnalyticsSkill Level 3 (Secondary Skill 2)DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT

HCLTech