Associate, Relationship Mgmt

• Delivering on Book/Deposit Footing
• Franchise Building
• Customer Experience
• Governance

• Meet the business objectives initiated by the respective country Business Banking Segment
• Customer focused need-based selling
• Deepen customer relationship and maximize penetration

• Achieve MOM Business targets
• Segment focus, customer focussed needs-based selling
• Being a Business Banking RM, focus must be on acquiring new HV customer relationship and fulfilling needs with respect to Liabilities, Trade & Forex for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product

• Operational quality - Error free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing skill
• Ensure nil Customer complaints

• Build a transparent and collaborative culture in which rewards are based on support of Client Income with specific performance metrics on the Bank's values.

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• CMS Team
• CMO
• Trade & FX
• CDD

• Embed Here for good and Group’s brand and values in India, Business Banking, Liabilities; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

• Preferably Post Graduate/MBA with rich experience in SME Banking related to CASA, trade, forex & core banking products
• Languages - English & Hindi

• Relationship Management
• Trade & Forex
• Current Account
• Cash Management Solutions

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Standard Chartered