Career Category Information SystemsJob DescriptionABOUT AMGENAmgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.What you will doLet’s do this. Let’s change the world. In this vital role you will as a Senior Associate IS Business Systems Analyst with strong data science and analytics expertise to join the Digital Workplace Experience (DWX) Automation & Analytics product team. In this role, you will develop, maintain, and optimize machine learning models, forecasting tools, and operational dashboards that support strategic and day-to-day decisions for global digital workplace services.This role is ideal for candidates with hands-on experience building predictive models and working with large operational datasets to uncover insights and deliver automation solutions. You will work alongside product owners, engineers, and service leads to deliver measurable business value using data-driven tools and techniques.Roles and ResponsibilitiesDesign, develop, and maintain predictive models, decision support tools, and dashboards using Python, R, SQL, Power BI, or similar platforms.Partner with delivery teams to embed data science outputs into business operations, focusing on improving efficiency, reliability, and end-user experience in Digital Workplace services.Build and automate data pipelines for data ingestion, cleansing, transformation, and model training using structured and unstructured datasets.Monitor, maintain, and tune models to ensure accuracy, interpretability, and sustained business impact.Support efforts to operationalize ML models by working with data engineers and platform teams on integration and automation.Conduct data exploration, hypothesis testing, and statistical analysis to identify optimization opportunities across services like endpoint health, service desk operations, mobile technology, and collaboration platforms.Provide ad hoc and recurring data-driven recommendations to improve automation performance, service delivery, and capacity forecasting.Develop reusable components, templates, and frameworks that support analytics and automation scalability across DWX.Collaborate with other data scientists, analysts, and developers to implement best practices in model development and lifecycle management.What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is with these qualifications.Basic Qualifications:Master's degree / Bachelor's degree and 5 to 9 years in Data Science, Computer Science, IT, or related fieldMust Have SkillExperience working with large-scale datasets in enterprise environments and with data visualization tools such as Power BI, Tableau, or equivalentStrong experience developing models in Python or R for regression, classification, clustering, forecasting, or anomaly detectionProficiency in SQL and working with relational and non-relational data sourcesNice-to-Have SkillsFamiliarity with ML pipelines, version control (e.g., Git), and model lifecycle tools (MLflow, SageMaker, etc.)Understanding of statistics, data quality, and evaluation metrics for applied machine learningAbility to translate operational questions into structured analysis and model designExperience with cloud platforms (Azure, AWS, GCP) and tools like Databricks, Snowflake, or BigQueryFamiliarity with automation tools or scripting (e.g., PowerShell, Bash, Airflow)Working knowledge of Agile/SAFe environmentsExposure to ITIL practices or ITSM platforms such as ServiceNowSoft SkillsAnalytical mindset with attention to detail and data integrityStrong problem-solving and critical thinking skillsAbility to work independently and drive tasks to completionStrong collaboration and teamwork skillsAdaptability in a fast-paced, evolving environmentClear and concise documentation habitsEQUAL OPPORTUNITY STATEMENTAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..
