Guest Services Associate

• Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
• Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
• Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
• Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
• Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
• To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
• Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
• Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
• Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
• Keep all information updated by being aware of everything that is happening in the resort in all sections.
• Assist with training of other departments whenever it is necessary.
• To perform any other duty as directed by superior

• Maintain high score on guest satisfaction at all time.
• Responsible for the elaboration and implementation of standards related to SOP
• Schedule and regularly conducts routine inspections of areas under his control.

• Minimum Diploma in Hospitality
• Minimum of 1 year relevant experience in Front Office
• Butler knowledge is a must
• Knowledge of local regulations related to Hotel Operation is a must

• In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
• Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills

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