Customer Service Officer - Retail
- Tamil Nadu
- Permanent
- Full-time
Position : Customer Service Officer- Retail
S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure
1 Cash Management - Accounting of Cash and Banking the Cash 30% Risk and Ops Report Annexure 1
2 File despatch as per timelines (PRDD) 15% Ops Report Annexure 2
3 NACH Rejected Cash collections to be less than 10% of billing 10% Risk Report Annexure 3
4 Disbursement Management (XMS upload and query resolution) 5% Risk Report Annexure 4
5 FTR to be achieved as per matrix 5% Ops Report Annexure 5
6 Repayment reminder call for Retail customers 5% Branch Report Annexure 6