Senior Specialist/Engineer Service Operations

• Provide second-level technical support to clients, addressing issues related to Azure Cloud Services, Kubernetes clusters, and network connectivity.
• Utilize Dynatrace and other monitoring tools to proactively identify performance bottlenecks and potential issues within the infrastructure.
• Perform log file analysis and debugging in Kubernetes environments to troubleshoot and resolve issues effectively.
• Take ownership of minor configuration issues and implement necessary fixes to ensure optimal performance of services.
• Restart pods and troubleshoot Kubernetes resources to resolve incidents and minimize downtime.
• Troubleshoot network connectivity issues in Azure environments, including investigating routing problems and ensuring proper network configurations.
• Collaborate with other teams, including development and DevOps, to escalate complex issues and coordinate resolution efforts.
• Document troubleshooting procedures, solutions, and best practices for future reference and knowledge sharing.
• Stay updated on the latest trends and advancements in cloud computing, Kubernetes technologies, and network protocols to continuously enhance skills and knowledge.
• Automate deployment, scaling, and monitoring of applications using Kubernetes manifests or Helm charts.
• Manage Docker containers and images across multiple environments.
• Integrate Kubernetes and Docker with CI/CD pipelines for continuous integration and delivery.
• Strong Knowledge of Linux along with proven experience in Installation, Configuration and troubleshooting of LINUX based environments.
• Set up monitoring and alerting for Kubernetes clusters and Docker containers using tools like Prometheus, Grafana or Dynatrace.
• Good Understanding of Database (SQL Server DBA activities, experience with SQL queries, functions, and stored procedures).
• Experience in writing Scripts to handle complex automation / administration using Shell, Perl, Python scripting.
• Experience with networking and web standards such as DNS, DHCP, TCP/IP, HTTP, SSL/TLS/SSH, PGP.
• Ability to articulate complex technical topics clearly and concisely to both business and technical audience in both written and verbal form.
• Excellent documentation skills with an eye for attention to details

• Minimum 3+ years of experience in a similar role, providing L2 support in a cloud environment. Must have dealt directly with external customers delivering to SLAs.
• Bachelors’ degree in Computer Science, Engineering, or related Field.
• Proficiency in Azure Cloud Services, including but not limited to Azure Kubernetes Service (AKS), Azure App Service, and Azure Virtual Machines.
• Strong understanding of Kubernetes architecture, deployment, and management.
• Experience with Dynatrace or similar APM tools for performance monitoring and troubleshooting.
• Solid grasp of log file analysis and debugging techniques in Kubernetes environments.
• Familiarity with containerization technologies such as Docker.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Experience in the Airlines domain is desirable
• Experience with Azure live production systems of multiple integrated systems is required.
• Knowledge of network protocols and routing in Azure, as well as experience troubleshooting network connectivity issues.
• Proficiency in scripting language’s like Bash, Python, or Go.
• Excellent communication and collaboration skills.
• Relevant certifications such as Certified Kubernetes Administrator (CKA) or Red Hat Certified System Administrator (RHCSA) are a plus.

SITA