Customer Care Executive (0-3 yrs) Jamshedpur/Jharkhand (After-Sales/Customer Service)
Xeroadss Pvt Ltd
Jamshedpur, Jharkhand
Permanent
Full-time
1 month ago
Role Overview:We are hiring Customer Care Executives to handle Voice, Chat, and Email processes. The role involves delivering excellent customer support, resolving queries efficiently, and ensuring a positive customer experience.Key Responsibilities:- Handle customer interactions via Voice / Chat / Email channels- Understand customer issues and provide timely and accurate resolutions- Maintain professionalism and service quality standards- Document customer interactions and update systems accurately- Meet individual and team performance metrics (TAT, quality, productivity)- Follow process guidelines and compliance standardsEligibility & Skills Required:- Minimum 12th pass / Graduate- Good communication skills in English & Hindi- Basic computer knowledge- Customer-focused attitude with problem-solving skills- Ability to work in rotational shifts (as per process requirement)- Willingness to work from office in JamshedpurWhat We Offer?- Salary up to - 15,000 in-hand- Incentives (for selected processes)- Professional work environment- Growth and learning opportunities- On-the-job trainingPreferred Candidates:- Immediate joiners- Freshers looking to start a career in BPO- Candidates with prior Customer Support / Call Center experience (ref:updazz.com)