Order to Cash

• Customer Invoicing:

• Generate and issue customer invoices accurately and on time based on sales orders, contracts, or delivery notes.
• Ensure compliance with contractual terms, tax regulations (e.g., VAT in KSA), and internal policies.
• Cash Application:

• Apply customer payments against invoices in ERP/SAP accurately.
• Investigate and resolve any unapplied cash or discrepancies.
• Accounts Reconciliation:

• Perform monthly reconciliation of customer accounts and resolve mismatches in coordination with customers and internal stakeholders.
• Maintain up-to-date records for all AR transactions.
• Collections Management:

• Monitor outstanding accounts and proactively engage customers for payments.
• Issue reminders, dunning letters, and escalate overdue accounts in line with company policy.
• Coordinate with the Legal team for escalated collections when necessary.
• Reporting:

• Prepare regular AR aging reports, collection status reports, and cash forecasting inputs.
• Support monthly, quarterly, and year-end close activities by providing AR-related data and analysis.
• Process Improvements:

• Identify inefficiencies in the O2C cycle and propose process improvements.
• Ensure all AR processes comply with internal controls, SOX (if applicable), and audit requirements.
• Stakeholder Management:

• Collaborate with Sales, Contracts, Operations, and Treasury teams to resolve billing issues and improve customer satisfaction.
• Support internal and external audit processes by providing necessary documentation.

Staffice Global