
Senior Officer- Loan Maintenance Operations - GBS
- Bangalore, Karnataka
- Permanent
- Full-time
- Processing as Maker day-to-day transactions and requests (settlement, rescheduling, and loan cancellation) in LMS related to Mortgage, Home Finance and other retail product and send to checker for authorization.
- Ensuring that all required documents attached in LMS are correct and validated by maker.
- Making sure that all required original documents received and validated by team (fund release and DD cancellation).
- Preparing memo for loan rescheduling requests (change of IR, IR suspension, change of EMI amount, change of EMI date, increasing principal outstanding) as per Credit approval.
- Preparing as Maker loan maintenances including loan settlements, car release and other car services in LMS.
- Different types of fees (processing fees, ESF, and VAT) reversals upon approval from Business.
- Checking all the details are correct.
- Sending daily the team's MIS/productivity on all letter requests.
- Communicating by telephone and email with Direct Sales team and Branches regarding incomplete documentation in order to complete the processing in a timely manner.
- Ensuring rectification of any discrepancies/issues/investigations that arise and action on all request as per agreed TAT and SLA.
- Handling daily assigned tasks without compromising on the risk and service.
- Bachelor's degree in commerce / finance or equivalent.
- 3-5 years' experience with at least 3 years' experience in the SME & Personal Banking / CAD function.
- Knowledge and use of banking software systems, basic PC skills and common MS applications like Excel and Word.
- Good knowledge of Bank's financial system.
- Very good knowledge of Credit Administration functions.
- Very good knowledge of U.A.E. legal environment & Central Bank regulations.
- Team Player, ability to work under pressure, attention to details.