Technical Analyst 3-Support
Oracle
- Hyderabad, Telangana
- Permanent
- Full-time
- SaaS HCM - Oracle Recruiting Cloud
- SaaS HCM - Oracle Learning Management Cloud
- SaaS HCM - Oracle Recruiting Cloud reporting (OTBI)
- SaaS HCM - Oracle Learning Management Cloud reporting (OTBI)
- Other modules of SaaS HCM like Core HR, Talent Management etc.
- Exceptional functional and technical knowledge on above SaaS Services.
- Exceptional troubleshooting and Debugging skills
- Exceptional written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English and any other major languages
- Excellent communication and presentation skills. Ability to communicate, negotiate, articulate clearly and precisely.
- Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service request
- Provide telephone and portal support to internal and external customers
- Perform efficient incident management while meeting response requirements
- Understand and assess customer-reported issues to determine prioritization
- Serve as an internal knowledge resource for other members of the organization
- Analyze and validate issues transferred to R&D
- Act as liaison between customers, R&D, Production and Services
- Learn, understand, maintain and contribute to internal support processes
- Analyze, develop, and improve internal processes
- Maintain strong adherence to Service Level Agreements
- Participate in applications service excellence related special projects, as assigned
- Bachelor's Degree preferred
- 4 to 10 years' experience in customer service
- Which includes being a United States Affirmative Action Employer