Manager-RTR

• You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally
• Manage client engagements / contracts across geographies - Operations support for establishing processes, metrics identifications and reporting
• Responsible for managing relationships with customers at the senior management level and ensure customer happiness
• Demonstrate Thought leadership on brining value to the client - technology and analytics
• Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
• Run career development activities for team members, team leaders and managers, including performance management, feedback and training
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
• Handle and ensure overall F&A delivery for various global regions.
• Drive transformation projects
• Manage account reconciliation process and drive policy adherence along with implementation of tools and usage
• Responsible to drive productivity and efficiency per contractual requirement
• Ensure adherence to control and compliance policies and procedures
• Lead operational and governance calls with client and IBM internal Partners
• Ensure Service Level Agreement (SLA) management and Issue protocol
• Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution
• Build backup and cross training plans and ensure they are implemented and revisited regularly

• Minimum 10 years’ experience in Finance and Administration Delivery
• Proven experience in handling across all aspects of Record to report
• Ability to interact and lead multiple customers across the globe and handle issues
• Experience to continuously look for opportunities to improve metrics and the validation of the data
• Proven analytical and numerical ability
• Validated presentation and interpersonal skills with flexibility in work hours

• Strategic thought leadership in designing future state delivery and strategies for attaining them
• Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

IBM