L2 Support Engineer - Cloud & Server Infrastructure

Bangalore, Karnataka
Permanent
Full-time

1 day ago
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Job Summary:The L2 Support Engineer will be responsible for providing operational and administrative support for our cloud and server infrastructures. This role primarily focuses on AWS services and multi-OS environments, including Windows and Linux. The ideal candidate will have hands-on experience with Infrastructure as Code (IaC), managing EC2 and RDS instances, and supporting AWS Control Tower. Secondary responsibilities include providing support for Azure VMs and Microsoft SharePoint. This is a critical role that requires a proactive, problem-solving mindset and a deep understanding of cloud and on-premise infrastructure components.Key Responsibilities:

Cloud Infrastructure Support (Primary Focus - AWS):

Provide L2 operational and administrative support for AWS cloud services, including but not limited to EC2, RDS, S3, IAM, VPC, and CloudWatch.
Handle infrastructure as code (IaC) related support tasks, working with tools like Terraform or CloudFormation to troubleshoot and resolve issues.
Monitor, manage, and troubleshoot EC2 instances and associated services to ensure high availability and performance.
Perform routine administrative tasks for RDS instances, including backups, patching, and performance tuning.
Support and maintain AWS Control Tower configurations, ensuring compliance with organizational policies and security standards.
Resolve incidents and service requests related to AWS infrastructure within defined SLAs.

Multi-OS Environment Support:

Provide L2 support for server operating systems, including Windows Server and various Linux distributions (e.g., Ubuntu, RHEL, CentOS).
Perform system administration tasks such as user management, patching, security updates, and performance monitoring.
Troubleshoot and resolve issues related to server and application performance, connectivity, and stability.

Azure & SharePoint Support (Secondary Responsibilities):

Provide L2 support for Azure Virtual Machines (VMs), including deployment, management, and troubleshooting.
Assist with support tasks related to Microsoft SharePoint, including site management, permission issues, and user access.

General IT Support & Operations:

Participate in on-call rotation for critical infrastructure support as needed.
Collaborate with L1 support and other IT teams to escalate and resolve complex issues.
Document all support activities, resolutions, and standard operating procedures (SOPs) accurately.
Contribute to the continuous improvement of IT operations by identifying and proposing solutions for recurring issues.
Participate in planned maintenance and project-based activities as required.

Required Qualifications & Skills:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
3-5 years of experience in an L2 support role with a focus on cloud and server infrastructure.
Proven experience with AWS services, including EC2, RDS, VPC, IAM, and S3.
Hands-on experience with at least one Infrastructure as Code (IaC) tool (e.g., Terraform, CloudFormation).
Solid experience with system administration in both Windows Server and Linux environments.
Familiarity with monitoring and logging tools (e.g., CloudWatch, Splunk, ELK Stack).
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.

Preferred Qualifications & Skills:

AWS Certified SysOps Administrator - Associate or similar AWS certification.
Experience with AWS Control Tower.
Knowledge of Azure VM and/or Microsoft SharePoint administration.
Experience with scripting languages (e.g., PowerShell, Python, Bash).
Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, Jira).

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