Helpdesk Executive

• Receive and register resident complaints and service requests (civil, electrical, plumbing, housekeeping, security, etc.).
• Generate and assign work orders to the respective maintenance teams.
• Monitor and track complaints until closure within SLA timelines.
• Provide regular updates to residents regarding complaint status.
• Escalate unresolved or high-priority issues to the Facility Manager.
• Maintain daily complaint register and update helpdesk software/system.
• Prepare daily, weekly, and monthly MIS reports.
• Coordinate with security, housekeeping, technical, and vendor teams.
• Maintain proper documentation as per community SOP.
• Ensure professional behavior and positive interaction with residents at all times.

GoIntegra Facility Management