Assistant Manager- Service

Mohali, Punjab
Permanent
Full-time

24 days ago

Role: Service DeliveryLocation: Mohali, IndiaFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.About the roleThis role will track and manage service calls through CCN and ensure proper logging, assignment, and closure of calls.Key Responsibilities:

Ensure timely and quality service for Light Commercial AC units.
Monitor and manage service calls, ensuring adherence to TAT (Turnaround Time) and RC (Repeat Calls) targets.
Oversee Preventive Maintenance (PM) schedules and ensure closure within defined timelines.
Drive service revenue through AMC (Annual Maintenance Contracts), retrofit projects, and D&C service jobs.
Assess existing installations for retrofit feasibility.
Prepare proposals and coordinate execution of retrofit projects.
Ensure technical compliance and customer satisfaction post-retrofit.
Conduct regular customer visits to understand service needs and feedback.
Visit dealers to ensure service readiness, training, and support.
Manage dealer performance and resolve escalations.

Role Purpose:

Track and manage service calls through CCN
Ensure proper logging, assignment, and closure of calls.
Analyze call data to identify trends and areas for improvement
Liaise with Sales, Logistics, Technical Support, and Parts teams for smooth service execution.
Coordinate with Finance for billing and collections related to service and spares.
Work with Quality and R&D teams for feedback and product improvements.

Minimum Requirements:

BE / B-tech in Mech or Electrical Engineering
2- 5 years of experience in Air conditioning

BenefitsWe are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Make yourself a priority with flexible schedules, parental leave
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme

Our commitment to youOur greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.Join us and make a difference.Apply Now!Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this to read the Job Applicant's Privacy Notice

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