Senior Business Analyst GSC's

• Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how Transformation delivers and embeds change working with our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management, and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity.
• Senior Business Analysts will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment) and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling, and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g., pilot).
• Senior Business Analysts will often play a people / team management role within the projects / programmes they work on.

• The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.
• Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.

• The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC’s regions and global lines of business.

• Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems
• Questions current state and facilitates stakeholders to identify opportunities for improvement
• Uses understanding of the Group’s strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage
• Understands different mind-sets and analyses options to develop implementable solutions
• Exhibits high energy, understands issues within team and galvanises others to achieve goals
• Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

• Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.
• Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements
• Supports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology, and other key factors. Supports Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.
• Document and develop targeted benefits for a change intervention
• Utilises financial skills to develop a high-level business case, considering investment and high-level benefits
• Architects complex, large-scale (e.g., multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts
• Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders
• Leads end-to-end change journey and validates mitigation plans
• Defines, shapes, and recommends creative solutions options, weighing risk/reward
• Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Manages responsibilities, objectives and task allocations for a large project or programme

• Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans
• Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community
• Creates environments where only the best will do and high standards are expected, regularly achieved, and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback
• Develops a network of professional relationships (within Transformation and with delivery partners) to improve collaborative working and encourage openness - sharing ideas, information, and collateral
• Encourages individuals to network and collaborate with colleagues beyond their own business areas to shape change and benefit the business and its customers
• Support the team with supply management / resourcing pipeline and scheduling.

• Content heavy role – Senior Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
• Stakeholder complexity – Senior Business Analysts will often need to gather requirements and agree designs across stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no supervision.
• Multi-disciplinary – Senior Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc.). Often Business Analysts will work across multiple projects at the same time.

• Expert knowledge of HSBC Change Frameworks and delivery methodology including Agile techniques
• Outstanding understanding of HSBC Group structures, processes, and objectives
• Very strong knowledge of the external environment – regulatory, political, competitors etc.
• Re-engineering knowledge
• Advanced Business analysis, requirements gathering and design techniques
• Advanced Change management and implementation management techniques and approaches

• Proven track record as an outstanding analyst or consultant
• Overall financial services industry knowledge with specific functional expertise
• Extensive experience of using multiple analysis techniques in a change environment
• Experience of business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
• Excellent communication, inter-personal and negotiating skills
• Excellent decision making and problem-solving ability
• Advanced judgmental skills to identify and resolve problems
• Experience of managing large teams and resources located remotely
• Ability to motivate and lead people, employing appropriate management styles
• Proven ability to work across regions whilst maintaining a global perspective
• Proven ability to work with senior stakeholders and sponsors

• Agile expertise Delivery at Pace
• Business Analysis & Design
• Business Case and Benefits Realisation
• Delivery at Pace
• Managing Change and Implementation
• Process Re-engineering
• Problem Solving and Critical Thinking
• Engaging with Customers, Stakeholders and Colleagues
• Working in a Dynamic Environment
• Working Responsibly

• Certified Business Analysis Professional (CBAP) - Preferred
• Lean Six Sigma Black Belt - Optional

HSBC