Key Responsibilities· Configure and maintain Salesforce Sales Cloud to meet business requirements.· Develop and manage external system integrations linked to Salesforce.· Proactively gather user feedback, manage support tickets, and address system issues.· Identify, evaluate, and implement new Salesforce features and technologies.· Continuously assess and optimize system usage and performance.· Lead user training sessions and promote best practices to drive adoption.· Develop custom reports and dashboards for various business units.· Ensure platform security, data integrity, and compliance with company standards.
