Hiring Service Support Executive ( Nighoje-Pune)

Shhambhaawee Services Pvt Ltd

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
DESIGNATION: Service Support Executive
Location: Nighoje-Pune
EXPERIENCE: 1-3 YearsEMPLOYEE DETAILS:Job Type: Full-Time | Shift-basedEDUCATION/ QUALIFICATIONS:
Diploma/Degree in Mechanical/ElectricalLanguages:
English, Hindi, MarathiKey Responsibilities:
  • Coordinate daily schedules of field service engineers for fibre laser machine installations, preventive
maintenance, and breakdown service.
  • Act as the primary point of contact for customer service complaint & any other requirement.
  • Monitor open installation & service complaints/cases and ensure timely closure and documentation.
  • Maintain service data, service and installation reports, and customer feedback reports in the service
management system.
  • Follow up with the logistics/parts department to ensure timely availability and dispatch of service spare parts.
  • Maintain feedback report regarding regular issues and forwarding same to concern purchase/production
department.
  • Assist in developing service manuals, checklist & SOPs for field operations.
  • Ensure engineers adhere to safety, quality, discipline and documentation standards.
Qualifications and Skills:
  • Diploma/Degree in Mechanical/Electrical/Electronic Engineering or related field.
  • Experience in service coordination, preferably in CNC, Fibre laser, or UPS stabilizer or any heavy industry
machinery.
  • Strong communication and organizational skills

Shhambhaawee Services Pvt Ltd