Representing stakeholders: Ensuring that the needs of customers, businesses, clients, support, and technical parties are considered when defining and evolving services
Providing customer service: Offering customer service and maintaining customer relationships
Building relationships: Nurturing mutually beneficial relationships with clients, suppliers, support staff, and security personnel
Introducing solutions: Introducing innovative solutions to improve client services without harming the company
Managing the service team: Overseeing and guiding the team's activities, ensuring they follow best practices, and maintaining service level agreements
Monitoring issues and complaints: Keeping an eye on department issues and client complaints
Developing plans: Developing plans to improve service and manage problems
Required Skills service management, service engineer
